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The terms you will run into across these docs and the portal.

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Setup

Founding agent and slug. Your founding agent is the configured voice assistant you create in the portal. The slug is a short identifier derived from your company name, used in room and index names behind the scenes. Publishable key and API key. The publishable key (pk_...) is safe to ship in the browser and identifies your agent to the widget. The API key (sk_...) is a server secret used to mint sessions, and is shown only once. Allowed domains. The website origins permitted to run your agent. Requests from any other origin are rejected, which prevents unauthorized use of your publishable key. Knowledge base. What the agent answers from, built from question-and-answer pairs and free-form knowledge chunks you add in the portal. Every response is grounded in this content.

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Conversations and leads

Session. One voice conversation between a visitor and the agent, from the moment the visitor clicks to talk until the call ends or hands off. Visitor and lead. A visitor is anyone who talks to the agent. A lead is the captured record of that conversation, with a summary and contact details when the visitor provides them. Intent label and lead score. The intent label is an automatic read on how ready a visitor is to buy. The lead score is a numeric value derived from it, shown on each lead in the portal. Demo booking. Letting a visitor schedule a meeting by voice during the conversation, backed by your calendar.

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Live help

Human handoff. The transfer of a live conversation from the agent to a person on your team, triggered by the visitor asking for a human or by a high-intent signal the agent detects. Operator signal. An automatic notification that flags a high-intent conversation to your team as a potential lead worth following up on immediately.