Two ways to add knowledge
Q&A pairs
A question and its answer. Best for specific facts like pricing, policies, and common questions.
Knowledge chunks
Free-form text that is chunked automatically. Best for longer material like product pages and documentation.
How the agent uses it
The agent answers only from what you teach it. If a visitor asks something the agent does not have an answer for, it says so rather than guessing. It does not invent features, pricing, or claims about your product. This keeps your agent accurate and on-brand, but it means gaps in your knowledge base become gaps in the agent’s ability to help.Add and manage content
From the Teach tab you can:- Add a single Q&A pair or knowledge chunk
- Bulk import multiple items at once
- Edit any existing item
- Delete items you no longer want the agent to use
Changes apply to new calls shortly after you save. Calls already in progress use the knowledge that was loaded when the call started.
Best practices
- Keep Q&A answers short and specific. Long answers can confuse the agent about which part to say aloud.
- Add pricing, roadmap status, and competitor comparison facts explicitly. These are common visitor questions and the agent cannot infer them.
- Review unanswered questions regularly to find gaps. The insights panel surfaces questions your agent could not answer, which tells you exactly what to add next.
- Update your knowledge base whenever your product, pricing, or policies change.