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Every conversation becomes a lead you can review in the portal.

Leads

Every conversation captured with a summary, intent label, and lead score.

Transcripts

The full back and forth of each call, ready to read.

Insights

Top questions, topic clusters, and the gaps worth closing.

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Leads

The leads table shows one row per conversation. Each row includes:
  • A summary of what the visitor discussed
  • An intent label: one of Ready to buy, Evaluating, Researching, Browsing, Support, or Not a fit
  • A lead score
  • Booking status, showing whether the visitor booked a meeting
  • Enriched company and person details when available, such as company name, size, and industry
Use intent labels and lead scores to prioritize which conversations to follow up on first.

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Transcripts

Open any row in the leads table to read the full transcript of that conversation. Transcripts show the exact words the visitor and the agent exchanged, in order.

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Insights

The Insights panel aggregates data across all your conversations. It shows:
  • Your top questions, ranked by how often visitors ask them
  • Topic clusters that group related questions together
  • Unanswered questions, which are questions your agent could not answer from its current knowledge
Unanswered questions are the most actionable output. Use them to identify gaps and teach your agent the missing answers so future visitors get better responses.