Enable booking in the portal
Open the Demo Booking tab
Turn on booking
Switch on Enable demo booking and click Save.
Connect your calendar
In the Calendar card, choose Cal.com, Calendly, or Google Calendar, follow the steps for that provider below, and click Save. All three work with the same voice flow.
Cal.com
Calendly
Google Calendar
Paste your event link into Cal.com event URL, for example https://cal.com/you/30min.
Connect your account
Click Connect Calendly and authorize access in Calendly. Calendly’s booking API is only available on paid plans (Standard or above).
Choose an event type
Pick the event type the agent should book.
Calendly events must have a single fixed or video location. Events that ask the visitor for a location or a phone number (“ask invitee” and “outbound call”), events with more than one location, and physical events without an address are listed but cannot be selected (and are rejected if sent through the API). Calendly select questions are shown as free-text fields in the booking form.
Connect your account
Click Connect Google Calendar and allow access with the Google account that owns the calendar. Personal Google accounts and Google Workspace both work; a Workspace administrator may need to allow the Moss app first.
Pick a calendar
Choose the calendar the agent should book on.
Set your booking rules
Confirm the meeting length, bookable days and hours, buffer between meetings, minimum notice, and time zone. Meeting length and time zone are prefilled from your Google settings.
The agent only offers times inside the hours you set that are free on the chosen calendar. Changes you make to the event in Google Calendar do not sync back to Moss. Times use the time zone set in your booking rules; visitors see them in their own.
The visitor asks to book a demo
The visitor says something like “I’d like to book a demo” during the voice session.
The agent opens the booking form
The agent opens the booking form and reads back the available days and times from your connected calendar event.
The visitor picks a time by voice
The visitor selects a time slot by speaking their preference.
The agent confirms and advances to details
The agent confirms the chosen time and moves to the details step, asking for the visitor’s name and email.
The visitor submits and receives confirmation
The visitor submits their details. The agent confirms the booking out loud, and a confirmation email is sent to the visitor.
Booking uses the bookingNonce returned by your token route, so no extra wiring is needed when you use the provided components.
